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Knowledge Base FAQ

Frequently Asked Questions.

Everything you need to know about Estora's property operations platform, virtual banking, legal compliance, and mobile features.

Payments & Collections

How do dedicated virtual accounts work?

Estora allocates each tenant a dedicated virtual account number. When the tenant transfers money, our ledger automatically matches the transaction and marks the invoice paid instantly.

What payment gateways are supported?

We integrate with Paystack, Moniepoint, and Remita. We also support NIP direct bank transfers and international card payments.

How quickly are funds settled into my bank account?

Settlements occur within 24 hours (T+1) directly into your linked Nigerian bank account.

Legal & Compliance

Are Estora digital receipts legal under Nigerian law?

Yes. Our digital PDF receipts contain all mandatory fields specified under Section 5 of the Lagos Tenancy Law 2011 and other state statutes.

Can I generate statutory legal notices on Estora?

Yes. You can generate lawyer-vetted 7-Day Notices, Notices to Quit, and formal Rent Demand letters.

Maintenance & AI

How does AI maintenance triage work?

When tenants submit repair requests with text or photos, our AI classifies the trade category, assesses urgency, and drafts repair estimates.